How to Fix VPN Error 868 for Windows 8: A Complete Step-by-Step Guide

VPN Error 868 is a common issue faced by Windows 8 users when trying to connect to a VPN. This error typically indicates that the remote connection was not established because the remote server is unreachable. Whether you’re trying to secure your online activity or access region-restricted content, encountering this error can be frustrating. This blog will guide you through detailed solutions to Fix VPN Error 868 on Windows 8.

Understanding VPN Error 868

Before reaching solutions, it’s important to understand the nature of VPN Error 868. The error usually appears due to one of the following reasons:

1. Incorrect VPN Server Address: The VPN client cannot locate the server because the address is invalid or mistyped.
2. Network Connectivity Issues: The client’s internet connection might be unstable or disconnected.
3. Firewall or Security Software Interference: These programs can block VPN traffic.
4. DNS Issues: Problems with DNS configuration can prevent the VPN from resolving the server’s address.
5. Misconfigured VPN Settings: Incorrect protocol or authentication settings can trigger the error.

How to Fix VPN Error 868 for Windows 8

Solution 1: Verify the VPN Server Address

The most common cause of VPN Error 868 is an incorrect server address. Follow these steps to confirm and correct it:

1. Check the Address: Open your VPN client and double-check the server address you’ve entered.
2. Correct Format: Ensure the address follows the correct format (e.g., vpn.example.com or 123.45.67.89).
3. Test Connectivity: Open the Command Prompt and ping the server address to verify its reachability. If the server is unreachable, contact your VPN provider for assistance.

Solution 2: Check Your Internet Connection

A stable internet connection is essential for establishing a VPN connection. Here’s how to ensure your connection is working properly:

1. Test Internet Access: Open your web browser and visit a website to confirm your internet connection is active.
2. Reset Your Connection: Restart your modem/router and reconnect your device to the network.
3. Switch Networks: If possible, try connecting to a different network to see if the problem persists.

Solution 3: Disable Firewall and Security Software Temporarily

Firewalls and antivirus software can block VPN traffic, causing Error 868. To test if this is the issue:

1. Disable the Firewall:
   • Press Win + X and select Control Panel.
   • Navigate to System and Security > Windows Firewall.
   • Click Turn Windows Firewall on or off and select Turn off Windows Firewall for both private and public networks.
2. Disable Antivirus Temporarily: Right-click on your antivirus program icon in the system tray and select Disable or Pause Protection.

Solution 4: Update Network Drivers

Outdated network drivers can interfere with VPN connections. To update them:

1. Open Device Manager: Press Win + X and select Device Manager.
2. Locate Network Adapters: Expand the Network Adapters section.
3. Update Drivers:
   • Right-click on your active network adapter and select Update driver.
   • Choose Search automatically for updated driver software.
4. Restart Your System: Reboot your computer after updating the drivers.

Solution 5: Reset the DNS Configuration

Incorrect DNS settings can prevent your VPN from resolving the server address. Here’s how to reset your DNS:

1. Flush DNS Cache:
   • Open Command Prompt as an administrator.
   • Type the following command and press Enter:ipconfig /flushdns
2. Change DNS Server Settings:
   • Open Control Panel > Network and Sharing Center.
   • Click on your active connection and select Properties.
   • Highlight Internet Protocol Version 4 (TCP/IPv4) and click Properties.
   • Select Use the following DNS server addresses and enter:
     • Preferred DNS server: 8.8.8.8
     • Alternate DNS server: 8.8.4.4
   • Click OK and restart your system.

Solution 6: Reconfigure VPN Settings

Misconfigured VPN settings can also trigger Error 868. Verify and correct the following:

1. VPN Protocol: Ensure you’re using the correct protocol (e.g., PPTP, L2TP, or OpenVPN) as specified by your VPN provider.
2. Authentication Settings: Double-check your username, password, and shared secret (if applicable).
3. Encryption Settings: Confirm that the encryption settings match the server’s requirements.
4. Network Configuration:
   • Open the VPN properties in your client.
   • Navigate to the Networking tab and ensure the correct protocol is selected.

Solution 7: Enable VPN Passthrough on Your Router

Some routers block VPN traffic by default. Enabling VPN passthrough can resolve this:

1. Access Router Settings: Log in to your router’s web interface (usually 192.168.1.1 or 192.168.0.1).
2. Find VPN Settings: Navigate to the VPN section of your router settings.
3. Enable Passthrough: Turn on PPTP, L2TP, and IPSec passthrough options.
4. Save Changes: Apply the changes and restart your router.

Solution 8: Contact Your VPN Provider

If none of the above solutions work, the issue might lie with your VPN provider. Contact their support team and provide the following details:

1. The exact error message you’re receiving.
2. The steps you’ve already tried to resolve the issue.
3. Your system and network configuration.

FAQs

Conclusion

VPN Error 868 on Windows 8 can disrupt your ability to connect securely and access restricted content. By systematically addressing potential causes such as incorrect server addresses, connectivity issues, and misconfigured settings, you can resolve the error and restore your VPN connection. If problems persist, don’t hesitate to seek assistance from your VPN provider. With these solutions, you’ll be back online in no time, enjoying the benefits of a secure and unrestricted internet experience.